Privacy Policy

Tweed Coast GWM is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how Tweed Coast GWM manages personal information. It is structured as follows:

1. Personal information Tweed Coast GWM collects
2. Use and disclosure of personal information
3. Automated decision making
4. Cookies
5. Links to other websites
6. Marketing
7. Overseas transfers
8. Access and correction
9. Contacting Tweed Coast GWM and complaints
10. Changes to Privacy Policy

1. Personal information Tweed Coast GWM collects

The main types of personal information Tweed Coast GWM collects and holds are:

• contact and identification information for individuals seeking to buy or sell vehicles with Tweed Coast GWM such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
• vehicle and servicing details for Tweed Coast GWM's customers including vehicle registration, vehicle purchase details, service appointment bookings;
• finance details for Tweed Coast GWM's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
• contact details for individuals working for Tweed Coast GWM's business partners and suppliers;
• information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
• other information provided by individuals while interacting with Tweed Coast GWM.

Tweed Coast GWM collects personal information in the course of running its business in a range of different ways, typically through:

• interactions with individuals (e.g. through any records Tweed Coast GWM keeps of telephone calls, or emails received, or messages sent to Tweed Coast GWM or posted on Tweed Coast GWM's pages on social media);
• Tweed Coast GWM's website;
• use of social media;
• employment applications;
• third party service providers; and
• provision of customer service and support.

Where practicable, Tweed Coast GWM collects personal information in connection with running its business directly from the individual concerned. On occasion Tweed Coast GWM may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

Tweed Coast GWM stores personal information in electronic and paper form.

Tweed Coast GWM uses and discloses personal information as follows:

• to source vehicles and sell them to Tweed Coast GWM's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
• to manage arrangements with Tweed Coast GWM's customers and prospective customers;
• to obtain products, services or information from Tweed Coast GWM's suppliers;
• to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information Tweed Coast GWM knows about them);
• to operate and manage Tweed Coast GWM's website, social media and other communications and media channels;
• subject to applicable laws, to conduct marketing;
• for processing and assessing employment applications; and
• for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to Tweed Coast GWM. For example, Tweed Coast GWM may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. Tweed Coast GWM also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

Tweed Coast GWM uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information Tweed Coast GWM uses in the operation of the computer program is browsing history on Tweed Coast GWM's websites, name, contact information, and other information you may input into Tweed Coast GWM's websites. The level of human oversight Tweed Coast GWM provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by Tweed Coast GWM's staff.

4. Cookies

Tweed Coast GWM uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by Tweed Coast GWM's web server. Tweed Coast GWM may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on Tweed Coast GWM's platforms and those social media platforms. Tweed Coast GWM's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of Tweed Coast GWM's website.

5. Links to other websites

Tweed Coast GWM's website may contain links to third party websites. Tweed Coast GWM does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from Tweed Coast GWM and do not wish to receive these communications from Tweed Coast GWM in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to Tweed Coast GWM.

7. Overseas transfers

Tweed Coast GWM's website/s are hosted in Australia. On occasion, a third party service provider Tweed Coast GWM engages or that Tweed Coast GWM is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information Tweed Coast GWM holds about them by contacting Tweed Coast GWM during business hours on (07) 5506 9000 or via the contact page.

Tweed Coast GWM may require an individual making a request to verify their identity before processing their request.

Tweed Coast GWM will aim to respond to all requests promptly and within 30 days.

Tweed Coast GWM may refuse a request where permitted or required by law. Tweed Coast GWM will comply with any regulatory requirement to give reasons for its decision.

9. Contacting Tweed Coast GWM and complaints

If you have any queries, concerns or complaints about how Tweed Coast GWM handles your personal information please contact Tweed Coast GWM during business hours on (07) 5506 9000 or via the contact page. Tweed Coast GWM may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that Tweed Coast GWM can understand the nature of your concern. In most cases, Tweed Coast GWM will ask that you put your request in writing.

Tweed Coast GWM takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by Tweed Coast GWM's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

• Phone: (07) 5506 9000
• Mailing Address: 139 Wharf St, Tweed Heads, NSW, 2485

10. Changes to Privacy Policy

Tweed Coast GWM may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.